SCHRIEVER AIR FORCE BASE, Colo. --
Those looking for crisis assistance now have access to 567-HELP, a helping agencies hotline at Schriever Air Force Base, Colorado.
The hotline was implemented to be a one-stop shop for those needing access to agencies such as the National Suicide Prevention Lifeline or the Sexual Assault Response Coordinator.
The inspiration comes from “4-CARE,” a help line at Patrick Air Force Base, Florida, the first Air Force Space Command base with an automated line to helping agencies.
“(Chief Master Sgt. John Bentivegna, 50th Space Wing command chief) asked myself and (Dr. Ken Robinson, Schriever Specialist for the Primary Prevention of Violence) to bring a similar helpline to Schriever,” said Paula Krause Sexual Assault Response Coordinator.
Callers are greeted and guided through 12 helping agencies to address their needs.
“Some of the agencies are more urgent services and some are more prevention oriented in the sense of ‘I don’t need them right now, but I need them to maintain my (wellness),’” said Robinson.
The help line is automated initially, but depending on the agency or time of day, callers will connect with a live person.
“Some of the offices have 24/7 response. For example sexual assault, if you push 5, it directs you to the 567-7272 number, which is my hotline (and) would be picked up after hours,” said Krause. “If you called Airman and Family Readiness after hours, you would get connected to the main line which would give you an automated message. So it kind of depends on if the individuals are calling during business hours or after hours.”
According to Krause, Airmen may not know what agency to go to for help.
“This can help Airmen understand, or for someone new to the base, to know the services and how to reach them. Plus, it is one number,” said Krause.
“I think it is a way to get resources to individuals more quickly. You can call one number and find who you are looking for,” said Robinson. “It will be helpful for families and spouses to have this information in their home.”
Team Schriever members should never feel like they have no one to reach out to. 567-HELP is standing by to assist.
Full list of 567-HELP agencies:
National Suicide Prevention Lifeline
Schriever Law Enforcement Desk
Mental Health Office
Sexual Assault Response Coordinator
Family Advocacy Program
Military Family Life Counselor
Airman and Family Readiness Center
Airman Against Drunk Driving
Regional Command Post (after hours)