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Chief’s Corner - week of March 20

SCHRIEVER AIR FORCE BASE, Colo. -- Communication

How we communicate matters. If it didn't, the Air Force wouldn't have an entire handbook dedicated to teaching us how to communicate effectively. Air Force Handbook 33-337, The Tongue and Quill, defines communication as, "the process of sharing ideas, information and messages with others to include nonverbal communication such as body language, graphics, etc."

As professional Airmen, we should strive to take direction in the Tongue and Quill Handbook to a higher standard. We all have customers in some fashion. Whether it's customers in the traditional sense or interaction with your leaders, peers and subordinates, providing quality customer service starts with professional communication. Standing up when someone enters your work area, addressing "customers" as sir or ma'am, ensuring the grammar, spelling and punctuation are correct to the best of your ability in your correspondence, ensuring enlisted and officer performance reports and decorations are accurate and meet required instructions and directives, and building an environment of "how can I help you" instead of "that's not my job" makes all the difference.

The 50th Space Wing proves to be one of the top work environments in the Air Force on a daily basis. We see it in the recognition, we demonstrate it during high-level visits, and we show it in mission accomplishment. Let's make the "Masters of Space" also the "Masters of Communication" and maintain our excellence by continuously communicating in a professional manner.
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